FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products and services | No. 1 beira Crescent Wuse 2, Abuja
Categories
Browse our FAQ by category to find the information you need.
General
Basic questions about Yaffē
How to Order
Placing and managing orders
Shipping
Delivery and shipping info
Returns
Returns and exchanges
Sizing
Size information and help
Frequently Asked Questions
General Questions
Where is Yaffē located?
We are an online luxury fashion brand based in Abuja, Nigeria. We deliver nationwide.
What sizes do you offer?
Our ready-to-wear dresses are available in sizes 8, 10, 12, and 14.
Do you offer nationwide delivery?
Yes, we deliver to all states across Nigeria.
How long does delivery take?
Delivery timelines vary by location but typically range from 1–5 working days.
Do you accept refunds?
We do not offer refunds, but you may exchange an item for another size if it meets our return conditions.
Can I exchange an item?
Yes, exchanges are allowed for size issues only. The item must be in perfect, resellable condition.
Who covers the cost of return delivery for exchanges?
Return and re-delivery transportation costs are paid by the buyer.
What are your working hours?
We operate Monday to Saturday, 10am–6pm.
Do you create custom designs?
At the moment we focus on ready-to-wear fast-fashion pieces, but custom orders may be available during special collections (optional).
How to Order
How do I place an order?
Orders can be placed directly through our social platforms or website (if applicable). Simply select your preferred design, size, and provide your delivery details.
Sizing
What sizes do you offer?
Our ready-to-wear dresses are available in sizes 8, 10, 12, and 14.
Shipping & Delivery
Do you offer nationwide delivery?
Yes, we deliver to all states across Nigeria.
How long does delivery take?
Delivery timelines vary by location but typically range from 1–5 working days.
Returns & Exchanges
Do you accept refunds?
We do not offer refunds, but you may exchange an item for another size if it meets our return conditions.
Can I exchange an item?
Yes, exchanges are allowed for size issues only. The item must be in perfect, resellable condition.
Who covers the cost of return delivery for exchanges?
Return and re-delivery transportation costs are paid by the buyer.